Privacy Policy

1. Information We Collect

1.1 Information You Provide

Account Information:

• Email address
• Password (stored in encrypted/hashed form)
• First and last name

Profile and Business Information:

• Company or brokerage name
• Phone number
• Website URL
• Business address (street, city, state, zip code, country)
• Profile picture

Brand Assets:

• Company logo
• Color schemes (primary, secondary, accent, and text colors)
• Font selections and branding preferences

Property and Listing Data:

• Property descriptions, features, and amenities
• Property details (bedrooms, bathrooms, square footage, lot size, year built, property type)
• Property addresses, including geolocation data (latitude and longitude)
• Listing status, pricing, and listing type (sale or rental)
• Rental-specific information (lease terms, pet policies, utilities, furnishing status)
• Interior room details and neighborhood amenities

User-Uploaded Images:

• Custom images and photographs you upload (e.g., property photos, headshots, brand images)
• User-uploaded images are stored exclusively within our secure cloud infrastructure and are never shared with, transmitted to, or accessible by any third-party service provider
• Uploaded images are used solely for the purpose of incorporating them into your video projects and are not used for AI model training, analytics, or any other purpose

Content You Create:

• Video project data and settings (titles, descriptions, aspect ratios, promotion types)
• Announcement details (open house dates, price changes, headlines)

Trial and Access Requests:

• Name, email, company, and phone number
• Intended use case and referral source

1.2 Information from Third-Party Authentication

When you sign in using Google, Facebook, or Apple, we may receive:

• Your name and email address
• Profile picture/avatar
• Account identifier from the provider
• Email verification status

We only request the minimum information necessary to create and maintain your account.

1.3 Subscription and Billing Information

When you subscribe to a paid plan, we collect and process:

• Subscription tier and billing cycle
• Payment method details (card brand and last four digits)
• Transaction history (amounts, dates, payment status)
• Video usage relative to your plan quota

We do not store full credit card numbers. All payment processing is handled by a PCI-compliant third-party payment processor.

1.4 Information Collected Automatically

Usage and Activity Data:

• Pages and features you access
• Actions you take within the Service (login/logout, video generation, listing management, profile updates)
• Video creation, download, and deletion activity
• Time spent on the platform
• IP address and user agent string associated with each activity (for audit and security purposes)

Device and Technical Information:

• IP address
• Browser type and version
• Device type and operating system
• Referring URLs

Analytics Data:

• Video performance metrics (views, downloads, shares)
• Feature usage patterns
• Error logs and diagnostic data

Content Moderation Data:

• When content is submitted for video generation, it is automatically screened for policy violations
• Flagged content, violation types, and moderation scores may be recorded
• Moderation history associated with your account

1.5 Cookies and Similar Technologies

We use cookies and similar tracking technologies for the following purposes:

Strictly Necessary Cookies:

• Maintain your session and authentication state
• Enable core Service functionality

Functional Cookies:

• Remember your preferences and settings
• Store your brand customization choices

Analytics Cookies:

• Analyze usage patterns and feature adoption
• Measure Service performance and reliability

How to Manage Cookies:

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling strictly necessary cookies may prevent you from using the Service. For more granular control, you may adjust cookie preferences within your account settings where available.

2. How We Use Your Information

Provide and Improve the Service:

• Create and manage your account
• Process your video creation requests
• Generate AI-powered content (scripts, images, voiceovers, music) based on your property listings and business information
• Store and deliver your videos
• Apply your branding to generated content
• Improve our templates and service quality

Process Payments:

• Process subscription payments and additional video purchases
• Manage billing cycles, renewals, and invoicing
• Detect and prevent payment fraud

Communicate with You:

• Send transactional emails (email verification, password resets, account notifications)
• Provide customer support
• Send service updates and announcements
• Send marketing communications (with your consent)

Ensure Security and Compliance:

• Detect and prevent fraud, abuse, and unauthorized access
• Moderate content for policy violations
• Enforce our Terms of Service
• Maintain audit logs for security and compliance
• Comply with legal obligations

Analytics and Business Operations:

• Analyze usage patterns and trends
• Measure Service performance
• Make business decisions about features and improvements

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who help us operate the Service:

These providers are contractually obligated to protect your information and use it only for the purposes we specify. A current list of our sub-processors is available upon request by contacting privacy@eukreate.com.

3.2 Legal Requirements

We may disclose your information if required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from public authorities
• Protect our rights, privacy, safety, or property
• Enforce our Terms of Service

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice within the Service before your information becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Retention

We retain your information for as long as necessary to:

• Maintain your account and provide the Service
• Comply with legal obligations
• Resolve disputes and enforce agreements

Retention Periods:

• Account data: Retained while your account is active, deleted within 90 days of account termination
• Generated content (videos, images): Retained while your account is active; retained for 30 days after subscription ends for data export purposes
• Usage and activity logs: Retained for 12 months for analytics, billing, and security purposes
• Payment records: Retained as required by applicable tax and financial regulations
• Backup data: May be retained for up to 30 days after deletion from primary systems
• Content moderation records: Retained for the duration of your account for safety and compliance purposes

You may request deletion of your data at any time (see Section 8).

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure password hashing
• Role-based access controls and authentication
• Rate limiting to prevent abuse
• Regular security assessments
• Secure cloud infrastructure
• Audit logging of account activities

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Investigate the incident and take steps to contain and remediate the breach
• Notify affected users via email within 72 hours of becoming aware of the breach, where feasible
• Notify relevant supervisory authorities as required by applicable law (including GDPR's 72-hour notification requirement)
• Provide information about the nature of the breach, the data affected, and the steps we are taking to address it
• Offer guidance on steps you can take to protect yourself

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and service providers are located.

These countries may have different data protection laws. We ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Data processing agreements with all service providers
• Compliance with applicable data transfer mechanisms

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
• Restriction: Request that we limit processing of your information.
• Objection: Object to processing of your information for certain purposes, including direct marketing.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing performed prior to withdrawal.
• Marketing Opt-Out: Unsubscribe from marketing communications at any time using the unsubscribe link in any marketing email.

To exercise these rights, contact us at privacy@eukreate.com. We will respond within 30 days, or within the timeframe required by applicable law. We may request verification of your identity before processing your request.

9. Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete that information promptly.

If you believe we have collected information from a child, please contact us at privacy@eukreate.com.

10. Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through or in connection with our Service.

11. AI-Generated Content and Data Processing

Our Service uses artificial intelligence to generate content including scripts, images, voiceovers, and music for real estate marketing videos. Please be aware that:

• Property data sent to AI providers: Property descriptions, listing details, and related text you provide may be sent to third-party AI service providers for the purpose of generating scripts, images, voiceovers, and music. We anonymize and minimize personally identifiable information where possible.
• Content moderation: All submitted content is automatically screened for policy violations before video generation.
• AI model improvement: Content processed by our AI service providers may be used to improve their models, subject to their respective terms of service and privacy policies.
• User-uploaded images are never sent to AI providers: Images you upload (such as property photos, headshots, or brand logos) remain exclusively within our secure cloud infrastructure. They are never transmitted to any AI service provider, third-party platform, or external system. Only text-based data (such as property descriptions and prompts) is sent to AI providers for content generation.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of collection, the business purposes for collection, and the categories of third parties with whom we share your information.
• Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out: Opt out of the sale of personal information. We do not sell personal information.
• Right to Correct: Request correction of inaccurate personal information.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights. You will receive equal service and pricing regardless of your privacy choices.

To exercise these rights, contact us at privacy@eukreate.com or call +1-650-307-9238. We will verify your identity before processing your request and respond within 45 days.

13. European Privacy Rights (GDPR)

If you are in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation:

Legal Bases for Processing:

• Contract performance: Providing the Service, processing payments, managing your account
• Legitimate interests: Improving the Service, ensuring security, preventing fraud, analytics
• Legal obligations: Tax and financial record-keeping, responding to legal requests
• Consent: Marketing communications, optional analytics cookies

Additional Rights:

• Lodge a complaint with your local data protection authority
• Withdraw consent at any time without affecting the lawfulness of prior processing
• Data portability in a structured, machine-readable format
• Object to automated decision-making and profiling

Data Protection Contact:

For data protection inquiries in the EU, contact our Data Protection Officer at privacy@eukreate.com.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification for significant changes
• Displaying a notice within the Service

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy. If you do not agree to the revised policy, you must stop using the Service.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: